ChatGPT is a sophisticated new AI that is rapidly impressing, yet it has several severe flaws. The GPT model is a type of neural network that is pre-trained on a large corpus of text data and can generate coherent and relevant responses to user queries. ChatGPT is used by many users in Indonesia to provide customer service support, answer frequently asked questions, and provide information about products and services. According to the GPT-4 Technical report, ChatGPT-4 in Bahasa Indonesia (83.1%) is better than CHatGPT 3.5 in English (70.1%). However, despite Bahasa Indonesia being better, ChatGPT has some serious problems for Bahasa Indonesia users. If you ask anything to ChatGPT, it will respond with an answer that sounds like it was written by a person, having learnt its knowledge and writing abilities by training on massive quantities of data from the internet. The line between fact and imagination, like the internet, is obviously shaky, and ChatGPT has been guilty of getting it wrong on several occasions. With ChatGPT on the horizon, these are some of our main worries.
However, the problem of ChatGPT arises when the chatbot is unable to understand the user's query or provide a relevant response. This can happen due to several reasons, including the complexity of the user's query, the limited scope of the knowledge, and the lack of training data for the specific query.
Indonesia is a country with a rich cultural heritage and diverse linguistic landscape. With more than 700 languages spoken across the archipelago, it's no surprise that ChatGPT faces several challenges when it comes to understanding the users' queries and generating relevant responses. Here are some of the challenges faced by ChatGPT in Indonesia:
Indonesia is a multilingual country, with more than 700 languages spoken across the archipelago. While Bahasa Indonesia is the official language, many Indonesians prefer to communicate in their local languages or dialects. This poses a significant challenge for ChatGPT, as the chatbot may not be able to understand the user's query in the local language or dialect.
ChatGPT is pre-trained on a large corpus of text data, but its knowledge is limited to the data it has been trained on. If a user asks a question that falls outside the scope of ChatGPT's knowledge, it may not be able to provide a correct response.
Furthermore, even when they have knowledge of the queries, it does not always provide detailed information. It provides brief responses. ChatGPT responses will occasionally contain useless answers. It may not offer detailed responses or describe the subject in general terms or sometimes answer with irrelevant topics.
Below here is an example of the irrelevant and a brief response from ChatGPT
Question: List some of Indonesia's social media accounts which discuss AI (Artificial Intelligence) and include the link
In the ChatGPT response below, it is mentioned that certain social media accounts are suspended or nonexistent. For instance, three out of four Twitter accounts recommended by ChatGPT do not exist, and Indonesia AI Meetup and Telegram group @aiindonesia are both nonexistent.
The inability of ChatGPT to connect to the internet means it cannot provide users with real-time information. For example, If you ask ChatGPT for the current stock price, it will not be able to deliver the correct information. In this case, we ask ChatGPT about BBCA stock price.
The result of the answer from ChatGPT shows the inability of ChatGPT to answer the question which gives the real-time answer, this is obvious given that ChatGPT is a language processing tool rather than a search engine like Google. As a result, it cannot deliver real-time results but may get data from the internet.
In conclusion, ChatGPT is a powerful AI tool that has shown impressive capabilities in generating coherent and relevant responses to user queries. However, when it comes to Bahasa Indonesia, ChatGPT faces several challenges that limit its effectiveness. The multilingual nature of Indonesia, the limited scope of knowledge, and the inability to access real-time information are among the challenges that ChatGPT faces. These limitations can result in ChatGPT providing incomplete or inaccurate responses to user queries. While ChatGPT is an exciting development in AI technology, there is still a need for further improvement to make it more effective in addressing the unique linguistic and cultural challenges faced in Bahasa Indonesia.
If you're interested in exploring how ChatGPT can benefit your business or if you need help with AI consulting, feel free to consult with us. Glair can help you understand the potential of AI technology and how to leverage it to improve your business processes. Contact us to learn more.
Reference: L Openai. GPT-4 Technical Report. 2023. https://arxiv.org/pdf/2303.08774.pdf